Healthcare service quality-measurement models: a review
نویسندگان
چکیده
منابع مشابه
Service quality models: a review
Purpose – The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature. Design/methodology/approach – The paper critically examines 19 different service quality models reported in the literature. The critical review of the different service quality models is intended to derive linka...
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ژورنال
عنوان ژورنال: Journal of Health Research
سال: 2020
ISSN: 0857-4421,2586-940X
DOI: 10.1108/jhr-07-2019-0152